Refund policy

 

Wickerfield Returns & Refund Policy

 

We want you to shop with confidence, knowing that if something isn’t quite right, we’re here to help.

 

14-DAY NO REASON RETURNS – WE’VE GOT YOU COVERED

We want you to shop with confidence! Whether your item arrives damaged or faulty, or if you simply change your mind and feel it’s not the right fit, we’ve got you covered! You can return it within 14 days, and we’ll cover the return postage, as long as the item is unused and in its original condition with the original packaging. For orders over £100, a 10% restocking fee will apply. Just reach out to us, and we’ll make the return process as simple and hassle-free as possible!

 

To help us assist you as quickly as possible, simply email a photo of the item(s) along with your order number and a brief description of the issue to info@wickerfield.co.uk. Our team will get in touch to find the best solution for you.

 

CUSTOM-MADE & PERSONALISED ORDERS

Because custom-made and personalised items are specially created for you, they cannot be returned unless they arrive damaged or faulty.

 

If you have any questions, we’re always happy to help—just get in touch with our Customer Service team via phone or email.